Delivery and Returns

Delivery

UK Delivery

UK deliveries are free of charge.
Orders are sent using a signed for service, and will require a signature on arrival.

International Delivery

International delivery for silver orders is £15.
Orders are sent using Royal Mail ‘International Tracked and Signed’ or Parcelforce.
Estimated delivery times cannot be guaranteed. You will be able to track your order via your dispatch email.

If you would like to use a different courier service for international delivery to ensure faster delivery please get in touch prior to ordering so I can provide a quote. This will be charged at cost price, with prices usually starting around £25.

Payment of duty and customs charges is the responsibility of the customer.

Update: 20th November SHIPPING TO THE EUROPEAN UNION

Due to the new EU General Product Safety Regulations (GPSR) starting from 13th December 2024, I will temporarily suspend shipping to the EU, Northern Ireland and Norway until I can comply fully with these regulations.

Urgent Orders

If you urgently require a piece for a special occasion, this can often be accommodated.
Please email rhona@rhonamccallum.com to check prior to ordering.

Returns

If you are in any way unhappy with your order, I am happy to exchange or refund your purchase. Please email rhona@rhonamccallum.com within 14 days of receiving your item.

Christmas Returns: Any orders placed from 1st November can be exchanged or refunded provided that I am notified by email by Friday 10th January 2025.

Bespoke and personalised orders cannot be refunded or exchanged.

Unfortunately I cannot offer free returns by post so the cost of postage must be covered by the customer.
Items must be sent using a tracked or signed for service.